RETURNS & REFUNDS POLICY
Art Presence | Gabrielle Banta
Last Updated: October 21, 2026
At Art Presence, each artwork and product is created with care and attention to its artistic presentation and quality.
Many of our products are individually produced to order. We encourage customers to carefully review artwork descriptions, dimensions, materials, and product details before purchasing.
1. Limited Edition Aluminum Prints
Limited Edition Aluminum Prints are individually produced to order and prepared according to the specifications of each artwork.
Because of their custom production process, all sales are generally final once production has begun, except where an item arrives damaged, defective, incorrect, materially misrepresented, or where a refund or other remedy is required by applicable law.
We do not ordinarily accept returns or exchanges for changes of mind, personal preferences, or incorrect selections.
If an issue arises with your artwork, please contact us so we can review the circumstances and work toward an appropriate resolution.
2. Gallery Posters
Gallery Posters are produced on demand through our fulfillment partners.
Both framed and unframed posters are generally considered final sale for changes of mind, personal preferences, or incorrect size selections, except where required by law.
If your poster arrives damaged, defective, or incorrect, please contact us for assistance.
3. Merchandise
Art Presence merchandise, including apparel and accessories, is generally produced on demand.
We do not ordinarily accept returns or exchanges for changes of mind, incorrect size selections, or personal preferences, except where required by law.
Please review sizing information, colors, and product details before placing your order.
If merchandise arrives damaged, defective, or incorrect, please contact us.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, when reasonably possible.
Please contact Art Presence before returning or mailing any products. Returns sent without prior authorization may not be accepted, except where required by applicable law.
Email gabrielle@art-presence.com and include:
Your name and order number
A description of the issue
Clear photographs of the product and packaging, where available
We will review the issue and work toward an appropriate resolution.
Depending on the circumstances, this may include a replacement, repair, refund, or other remedy.
The requested seven-day notification period does not limit any rights or remedies provided by applicable law.
Please retain the original packaging until the issue has been reviewed, where practical.
5. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have not entered production may be eligible for cancellation.
Once production begins, cancellations may not be possible because the product is being made specifically for your order.
Cancellation requests are reviewed according to the product, production status, and applicable law.
6. Commissioned Artwork
Commissioned paintings are individually created for each client.
Deposit arrangements, payment schedules, cancellation terms, and any agreed revisions are established through the individual commission agreement.
Because commissioned artwork involves a personalized creative process, cancellation after work begins may result in charges for work completed or materials purchased, where agreed and legally permitted.
If Art Presence cannot complete a commission, applicable refunds and other obligations will be addressed according to the agreement and governing law.
7. Intuitive Sessions
Intuitive session cancellations, rescheduling, and refunds are governed by the appointment policies disclosed during booking through Acuity Scheduling.
Please review these policies before confirming your appointment.
8. Refund Processing
When a refund is approved, it will generally be issued to the original payment method unless another arrangement is required or agreed.
Processing times depend on the payment provider and financial institution.
Where applicable law requires a particular refund method or timeframe, those requirements will apply.
9. Contact Information
For returns, refunds, cancellations, or order-related concerns:
Art Presence | Gabrielle Banta
Email: gabrielle@art-presence.com
Website: https://www.art-presence.com
San Rafael, California, United States
We appreciate the opportunity to address any concerns with your order.